General Terms and Conditions for Parking Use and Reservation

Last updated: August 4, 2026

Effective date: August 4, 2026

These General Terms and Conditions for Parking Use and Reservation regulate the conditions of entry, movement, parking, reservation, payment, exit, safety, liability, procedures in the event of an incident, and other rules governing the use of parking locations operating under the common name Parkiraj BL.

Parkiraj BL is a joint system of parking locations in Banja Luka managed by the legal entities listed in these General Terms and Conditions. Each operator independently provides parking services at the locations it manages.

By entering a parking facility, taking a parking ticket, activating a package, using a confirmed reservation, or otherwise using the parking service, the user confirms that they are familiar with and accept these General Terms and Conditions, the applicable price list, and the rules of the selected parking location.

General provisions

1. Subject matter

These General Terms and Conditions regulate the conditions of entry, movement, parking, payment, exit, safety, liability, procedures in the event of an incident, and other rules governing the use of parking locations operating under the common name Parkiraj BL.

Each operator adopts and applies a separate internal video surveillance policy for the parking locations it manages.

2. Operators and parking locations

The following operators provide parking services within the Parkiraj BL system:

Operator	Identification details	Parking location	Registered office address
“TRŽNICA” d.o.o. Banja Luka	Tax ID 4400856610007 Company Registration Number 1-42-00	Tržnica Istok Tržnica Zapad	Ive Lole Ribara 4 78000 Banja Luka
“CITY MALL” d.o.o. Banja Luka	Tax ID 4404030430008 Company Registration Number 57-01-0175-16	Palata BL – parking garage	Ive Lole Ribara 4 78000 Banja Luka
“BEWO REAL ESTATE” d.o.o. Banja Luka / “BEWO nekretnine” d.o.o. Banja Luka	Tax ID 4403018280002 Company Registration Number 71-01-0148-09	Stara autobuska stanica	Braće Podgornika bb 78000 Banja Luka

3. Nature of the service

The parking service consists of making available parking space for temporary use against payment. The service does not constitute a vehicle custody agreement, nor does the operator take possession of the keys, assume possession or control of the vehicle, or provide continuous supervision of the vehicle and items inside it.

The user independently operates the vehicle, selects an available permitted space, parks, locks, and leaves the vehicle, and independently collects the vehicle upon departure.

Operators do not take vehicle keys. The existence of barriers, employees, lighting, video surveillance, or vehicle registration plate recognition systems does not convert the parking service into a vehicle custody service.

Entry, reservation, parking, and exit

4. Entry to the parking facility

A user paying by the hour enters by taking a parking ticket at the entry terminal. A user with a confirmed multi-day package enters without taking a parking ticket, and the system activates the package by automatically recognizing the vehicle registration number stated in the reservation.

The user must wait until the barrier is fully raised, move carefully, and must not attempt to pass immediately behind another vehicle without a separate entry record.

5. Independence of parking locations

The parking locations within the Parkiraj BL system are not interconnected with respect to reservations, payment, and use of capacity. A reservation and purchased package are valid exclusively for the parking location selected by the user when making the reservation.

The reservation, confirmation, QR code, and right of entry cannot be used at another parking location and are not automatically transferable between parking facilities within the Parkiraj BL system.

6. Reservation of multi-day packages

The user reserves a multi-day package through the Parkiraj BL online platform. During the reservation process, the user enters their first and last name, email address, and vehicle registration number, and selects the desired parking location and package.

After the reservation has been successfully processed, the user receives a reservation confirmation and QR code at the email address provided. The confirmation and QR code relate exclusively to the selected parking facility, vehicle, and package stated in the reservation.

The information on the number of available spaces displayed to the user at the time of reservation is for information purposes and reflects availability at that moment. The operator does not guarantee that the same number of spaces will be available during the period for which the reservation was made or that a particular parking space will be held for the user until arrival.

By making a reservation, the user does not acquire the right to a specific, numbered, or pre-assigned parking space. Upon entering the selected parking facility, the user independently chooses any available permitted parking space in accordance with the displayed signs, markings, and these General Terms and Conditions.

7. Activation, payment, and use of multi-day packages

The package becomes valid at the moment of the vehicle’s first entry into the selected parking facility, when the system automatically recognizes the vehicle registration number stated in the reservation.

The user must pay the full amount of the selected package within 30 minutes of the first entry. If payment is not made within that period, the operator may disable further use of the package benefits and charge parking in accordance with the applicable price list.

During the validity period of a properly paid package, the user may enter and exit the selected parking facility an unlimited number of times, provided that the vehicle bearing the registration number stated in the reservation is used and these General Terms and Conditions are observed.

8. Use of parking and hourly payment

A user paying by the hour takes a parking ticket at the entry terminal upon entry. After parking is completed, the user takes the parking ticket to the payment machine and pays the calculated amount.

After payment, the user proceeds to the exit. The system automatically recognizes the vehicle registration number and enables exit from the parking area.

9. Parking and movement

The maximum permitted speed at parking locations is 20 km/h, unless a lower speed limit is indicated by traffic signs.

The user must park exclusively within a marked parking space and comply with traffic signs, directions of movement, operator instructions, and the rights of other users.

Blocking an entrance, exit, barrier, passage, fire access route, pedestrian zone, or another vehicle is prohibited.

Occupying two or more spaces with one vehicle is prohibited unless the operator expressly permits otherwise due to the dimensions of the vehicle.

Spaces for persons with disabilities may only be used by vehicles displaying a valid permit or other prescribed evidence.

Reserved spaces for employees and tenants may only be used by authorized vehicles.

10. Permitted and prohibited vehicle categories

Passenger vehicles, motorcycles, vans, trailers, and camper vehicles may enter the parking facility, provided that their dimensions, weight, and manner of parking do not endanger safety, traffic flow, or other parking spaces.

Buses and freight vehicles are not permitted to enter unless the operator issues specific written approval.

11. Height restriction

The maximum permitted vehicle height for the Palata BL parking garage is 2.20 m.

Before entering, the user must check the total height of the vehicle, including roof racks, cargo, and additional equipment. The operator is not liable for damage resulting from an attempt to enter with a vehicle exceeding the indicated height restriction, except where liability cannot be excluded under applicable law.

There is no general height restriction at the other parking locations unless otherwise indicated at a particular location or passage.

12. Exit from the parking facility

A user paying by the hour must make payment at the payment machine before exiting and leave the parking facility within 15 minutes from the time of payment. A user with a valid and paid package is permitted to exit through automatic vehicle registration number recognition. In the event of a technical issue, the user must follow the instructions of the system or the operator.

The user must leave the parking facility without unnecessary delay after the system approves the exit and opens the exit barrier. For a user paying by the hour, the exit period is 15 minutes from the time payment is made at the payment machine.

Payment and parking ticket

13. Payment method

Payment is made exclusively in convertible marks (BAM), or by payment card at the parking payment machines. A multi-day package must be paid in full within 30 minutes of the first entry into the selected parking facility. Payment to an employee, guard, or other unauthorized person is not permitted.

A user paying by the hour must verify the amount, make payment, and retain the parking ticket and payment receipt until exiting. A user with a multi-day package must retain the email confirmation and QR code throughout the entire validity period of the package.

14. Lost or damaged parking ticket

In the event of a lost, destroyed, unreadable, or otherwise unusable parking ticket, the user must contact the operator through the available assistance channel and prove the time of entry where possible.

For a lost or damaged parking ticket, the user must pay a fee of BAM 30.00 for each commenced day the vehicle remains in the parking facility.

Before allowing exit, the operator may require identification of the user, vehicle details, and proof of the right to use the vehicle.

Obligations and prohibitions

15. User obligations

The user must ensure that the vehicle is registered, insured, technically roadworthy, and safe to use.

After parking, the user must switch off the engine, apply the parking brake, leave the transmission in the appropriate position, close the windows, lock the vehicle, and activate available security devices.

Persons or animals must not be left in the vehicle without appropriate supervision.

Money, documents, electronic devices, and other valuables should not be left visible inside the vehicle.

The user must report any malfunction, danger, fluid leak, smoke, fire, or equipment damage without delay.

16. Prohibited activities

• washing, repairing, servicing, or carrying out prolonged maintenance of a vehicle without the operator’s approval;
• transferring fuel or storing flammable, explosive, toxic, or other hazardous substances;
• smoking or using an open flame in the garage;
• commercial sale, display, or rental of vehicles;
• conducting trade, servicing, or any other business activity without approval;
• damaging barriers, payment machines, cameras, signs, installations, or other equipment;
• unauthorized charging of electric vehicles or connection to parking facility installations;
• any conduct that endangers people, property, normal operation, or the safety of the parking facility.

Liability and risks

17. User liability

The user is liable for damage caused by the user, the user’s vehicle, passengers, cargo, trailer, camping equipment, or persons to whom the user has enabled access, to the operator, other users, vehicles, facilities, or third parties.

If the user damages another vehicle or parking property, the user must immediately stop the vehicle, report the event, and provide accurate identification details.

18. Limitation of operator liability

The vehicle and items inside the vehicle are left at the user’s own risk. The operator does not guarantee complete safety of the parking facility or that every instance of damage, theft, vandalism, or other act by a third party will be prevented, observed, or recorded.

To the extent permitted by applicable law, the operators and Parkiraj BL are not liable for damage, loss, or expense that is not a direct consequence of their proven intent, gross negligence, breach of a statutory obligation, or omission for which they are liable under mandatory law.

• damage caused by a collision, contact, or action of another user or third party;
• vehicle theft, attempted theft, vandalism, or theft of items from the vehicle;
• damage to tires, windows, mirrors, bodywork, or equipment caused by a third party;
• damage resulting from improper parking, carelessness, inexperienced driving, or failure to comply with signs;
• damage resulting from a technical defect in the vehicle, uncontrolled vehicle movement, fluid leakage, cargo, or additional equipment;
• damage caused by hail, storm, flood, snow, ice, lightning, fire not caused by an omission of the operator, or another force majeure event;
• interruption of the operation of barriers, payment machines, card terminals, ANPR systems, electricity, internet, or an external information system;
• indirect damage, loss of profit, a missed appointment, travel, or other consequential loss, except where mandatory law provides otherwise.

LEGAL LIMITATION: No provision of these General Terms and Conditions excludes liability that cannot be excluded in advance under mandatory law, particularly liability for intent, gross negligence, or breach of a statutory obligation.

19. Damage caused by a third party

A person who causes damage, including another user, driver, passenger, pedestrian, unknown person, or other third party, is liable for that damage in accordance with the law.

Within its legal authority, the operator may preserve relevant records and cooperate with the police, courts, prosecutor’s office, insurance companies, or another authorized entity, but does not assume an obligation to identify the person responsible or compensate for the damage on their behalf.

Video surveillance and damage reporting

20. Video surveillance

All parking locations covered by these General Terms and Conditions are subject to video surveillance. Each operator regulates the purpose, scope, retention periods, access, extraction, and protection of recordings at the locations it manages through a separate internal policy.

Video surveillance serves to protect people and property, control access, manage parking, and investigate incidents. Video surveillance is not a vehicle custody service and does not guarantee that every area is covered, every event is recorded, or that the identity of a person can be reliably established from a recording.

ACCESS TO RECORDINGS: Video recordings and vehicle registration number recordings are not provided directly to users on the basis of an oral, telephone, or ordinary private request. Extraction, inspection, or disclosure is carried out exclusively on the basis of a lawful request from the police, a court, a prosecutor’s office, or another competent authority, or another authorized entity where a clear legal basis exists and the rights of other persons are respected.

21. Procedure in the event of vehicle damage

A user who notices damage to a vehicle must report the event to the operator and, where the nature of the event requires it, to the competent services without delay and before leaving the parking facility where this is safe and possible.

The report must be sent to info@parkirajbl.com and include the parking location, date and time, vehicle registration number, parking ticket or reservation number, and a description of the event.

The user should photograph the vehicle, the damage, and the surrounding area without endangering safety.

In the event of a traffic accident, theft, vandalism, or suspicion of a criminal offence, the user should contact the police.

The user should notify their insurance company without delay.

The operator may prepare an incident report; preparation of such a report does not constitute an admission of liability.

RECORDINGS IN THE EVENT OF DAMAGE: In the report, the user may request that the relevant recording be temporarily preserved where technically possible and legally permitted. The recording itself is not provided to the user; it is disclosed exclusively to the competent services or another authorized entity on the basis of a valid request.

22. Reporting deadline

An incident should be reported immediately upon discovery. Delay in reporting may make it difficult or impossible to establish the facts, identify persons, or preserve recordings due to the limited retention period.

The operator is not required to retain recordings beyond the period established by the separate video surveillance policy, except where a recording has been preserved in a timely manner due to an incident, a request from a competent authority, or legal proceedings.

Long-term parked and abandoned vehicles

23. Maximum period of continuous parking

A vehicle must not remain continuously in the parking facility for longer than two months without the operator’s prior written consent.

After two months, the operator may treat the vehicle as a long-term parked vehicle and take steps to identify the user, notify the competent authorities, and remove the vehicle in accordance with the law.

24. Dangerous and improperly parked vehicles

The operator may immediately restrict access to a vehicle, secure the area, and contact the police, fire service, municipal services, or other competent services where a vehicle presents a danger, blocks a passage, obstructs evacuation, or endangers people or property.

The user bears justified and documented costs arising as a direct consequence of the user’s unlawful or improper conduct where a legal basis exists.

Technical interruptions and force majeure

25. Malfunctions and suspension of operation

The operator may temporarily restrict entry, exit, or use of the parking facility due to a malfunction, maintenance, works, power outage, telecommunications interruption, security threat, traffic accident, fire, flood, an order from a competent authority, or another justified circumstance.

The user must follow the instructions of the operator and competent services. The operator will take reasonable measures to enable a safe exit and resume operation.

26. Force majeure

The operator is not liable for failure to perform or delay caused by an event beyond its reasonable control whose consequences it could not foresee, avoid, or remedy, including natural disasters, fire, war, civil unrest, strike, epidemic, interruption of energy or communications, and actions of public authorities.

Complaints, supervision, and final provisions

27. Complaints and objections

Complaints, reports, and objections must be submitted by email to info@parkirajbl.com. The report must contain sufficient information to identify the location, vehicle, time period, and event.

Parkiraj BL forwards the matter to the operator of the relevant parking location. The operator maintains records and responds within the period prescribed by applicable law.

28. Acceptance of the General Terms and Conditions

These General Terms and Conditions must be available on the Parkiraj BL website, while summarized rules, the price list, and key warnings must be displayed at the entrance or another visible location within the parking facility.

By entering the parking facility, taking a parking ticket, activating a package through vehicle registration number recognition, or using a confirmed reservation, the user accepts these General Terms and Conditions, the price list, traffic signs, and the specific rules of the selected location.

29. Amendments to the General Terms and Conditions

The operators may jointly amend these General Terms and Conditions to comply with applicable law, reflect technical changes, improve safety, or change business processes.

Amendments are published together with their effective date.

30. Governing law and severability

These General Terms and Conditions are governed by the applicable laws of Bosnia and Herzegovina and Republika Srpska.

If any provision is found to be void or unenforceable, the remaining provisions remain in force. The void provision will be replaced by a permissible provision whose purpose is closest to that of the original provision.

31. Entry into force

These General Terms and Conditions enter into force on August 4, 2026.

Each operator applies these General Terms and Conditions at the locations it manages and ensures that they are available to users.

Contact

For questions, reports, complaints, and objections, the user may contact:

Email: info@parkirajbl.com

Website: parkirajbl.com